Shipping policy

Shipping Policy

Last Updated: May 2026

Thank you for shopping with MARTZ. Please review our shipping policy carefully before placing an order.

Custom Built-To-Order Products

All MARTZ steering wheels are custom-made to order based on the specifications selected by each customer.

Because every product is individually handcrafted, orders require production time before shipment.

Production Time

Estimated production time for custom steering wheels:

  • Approximately 20 business days

Production begins shortly after the order is placed and confirmed.

Production times may vary depending on:

  • Material availability
  • Custom design selections
  • Manufacturing demand
  • Holidays or peak seasons

Production timelines are estimates and are not guaranteed.

Shipping Time

Once production is completed, orders are shipped with tracking information provided via email.

Estimated shipping times after shipment:

  • United States: 7–10 business days
  • International: 7–15 business days

Shipping times may vary depending on:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • Destination country

Order Tracking

Once your order ships, you will receive:

  • A shipping confirmation email
  • Tracking information (when available)

Please allow carriers time to update tracking information after shipment.

Shipping Delays

MARTZ is not responsible for delays caused by:

  • Customs clearance
  • Shipping carriers
  • Weather conditions
  • Manufacturing delays
  • Incorrect shipping information provided by the customer
  • Other circumstances outside of our control

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is entered:

  • MARTZ is not responsible for lost packages
  • Additional shipping fees may apply for reshipment

Please contact us immediately if you notice an address error after placing your order.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery or tracking confirmation.

To submit a claim, please provide:

  • Order number
  • Photos of the packaging and product (if damaged)
  • A description of the issue

Claims submitted outside this timeframe may not be accepted.

International Orders

International customers are responsible for:

  • Import duties
  • Taxes
  • Customs fees
  • Other country-specific charges

These fees are not included in product or shipping prices unless otherwise stated.

Non-Refundable Shipping Costs

Shipping costs are non-refundable once an order has shipped.

Contact Us

For any shipping-related questions, please contact:

Email: support@martzspec.com
Business Hours: Monday – Friday
Response Time: 24–48 business hours