Refund policy

Return & Refund Policy

At MARTZ, every steering wheel is custom-built to order based on the specifications selected by each customer. Please review our return and refund policy carefully before placing an order.

Custom-Made Products

All steering wheels and custom interior products sold by MARTZ are made-to-order and built specifically for each customer’s selected configuration.

Because of the custom nature of these products:

Orders cannot be canceled once production has begun.
Custom-made products are non-refundable and non-returnable unless the item arrives damaged or incorrect.

By placing an order, the customer acknowledges and agrees to these terms.

Production & Order Changes

Customers may request changes or cancellations within 24 hours of placing the order.

After this period, production may already be in progress and changes may no longer be possible.

MARTZ reserves the right to deny cancellation requests once manufacturing has begun.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To submit a claim, email:

Your order number
Clear photos of the product
Photos of the packaging
A description of the issue

Once reviewed, we may offer:

A replacement
A repair solution
Partial refund
Full refund (if applicable)

Claims submitted outside the 48-hour window may not be accepted.

Returns

Returns are only accepted for approved cases involving:

Manufacturing defects
Incorrect items sent
Shipping damage

Approved returns must:

Be unused and uninstalled
Include all original packaging
Be returned in the condition received

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Installation Responsibility

Professional installation is strongly recommended.

MARTZ is not responsible for:

Improper installation
Airbag transfer issues
Electrical or fitment issues caused during installation
Vehicle warning lights or system malfunctions after installation

Customers assume full responsibility for proper installation and compatibility verification before purchase.

Shipping & Production Times

All products are handcrafted and built to order.

Estimated production time:

2-4 weeks

Estimated shipping time:

7–10 business days after shipment

Production and shipping times are estimates and may vary due to:

Material availability
Manufacturing delays
Customs processing
Carrier delays
Holiday demand

MARTZ is not liable for delays outside of our control.

Non-Returnable Items

The following items are non-returnable:

Custom steering wheels
Personalized products
Used or installed products
Clearance or final sale items

Chargebacks & Disputes

By placing an order on our website, the customer agrees to all policies listed on this website, including production timelines and custom-order terms.

Filing a chargeback for acknowledged production times or custom-order policies may result in the customer being restricted from future purchases.